Complaints

If the product you receive is faulty, damaged or does not comply with the contract, you have the right to file a complaint in accordance with applicable regulations.

To file a complaint, please contact us by email.

How to file a complaint?

1. Send an email to: info@finterry.com
2. In the body of the message, please provide:

– order number
– name of the advertised product
– a brief description of the problem
– contact details

After receiving your application, we will contact you and inform you about the next steps.

In most cases, the product should be returned to:

Finterry – Daniel Bloduch
K. Małkowskiego Street 289/2
81-578 Gdynia

Personal data provided in the complaint form is processed solely for the purpose of handling the complaint, in accordance with the Finterry store's Privacy Policy