Complaints

If the product you received is faulty, damaged or not in conformity with the contract, you have the right to make a complaint in accordance with applicable law.

Please contact us by email to submit your complaint.

How to make a complaint

1. Email us at info@finterry.com.
2. Please include:
   – order number
   – name of the product concerned
   – a brief description of the problem
   – contact details

Once we receive your message, we will contact you and explain the next steps.

In most cases, the product should be returned to:

Finterry – Daniel Bloduch
ul. K. Małkowskiego 289/2
81-578 Gdynia
Poland

Personal data provided in connection with a complaint is processed solely for handling the complaint, in accordance with the Finterry Privacy Policy.